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2519204 - ReX users cannot register/ synchronize with SMP with error codes: -1305, 86, 404, 500

Symptom

ReX users cannot register/ synchronize with SMP through Relay Server to ERP/ CRM system.

ReX logs show the below error messages:

[ERROR  ]:onHttpCommunicationError: Http Communication Failure, Erro Code =86, = MobiLink synchronization communication error: 404,
[ERROR  ]:On Registration success: exception name :SUPSynchronizeException, reason: Sync failed: -1305 (MOBILINK_COMMUNICATIONS_ERROR) %1:86 %2:404 %3:0;Parameter 1:86;Parameter 2:404;Parameter 3:0
[ERROR  ]:Exception description: SUPSynchronizeException: Sync failed: -1305 (MOBILINK_COMMUNICATIONS_ERROR) %1:86 %2:404 %3:0;Parameter 1:86;Parameter 2:404;Parameter 3:0

SMP log shows:

HttpdSync ERROR SetRequestComplete request dropped due to invalid request handle
...
ERROR=SUPPersistenceException from synchronize: -- SUPSynchronizeException: Sync failed: -1305 (MOBILINK_COMMUNICATIONS_ERROR) %1:86 %2:500 %3:0;Parameter 1:86;Parameter 2:500;Parameter 3:0


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Environment

  • SAP Retail Execution (ReX) 3.4.5
  • SAP Mobile Platform (SMP) 3.0 SP13 MBO Runtime
  • SAP Relay Server 16.5 or 17
  • SAP CRM/ SAP ERP

Product

SAP Mobile Platform 3.0 ; SAP Retail Execution 1.0.0

Keywords

sync, synchronize, synchronization, synchronizes, register, registers, registering, synchronizing, fail, failed, fails, 404, 500, not found, -1305, mobilink, httpdsync, communication, error, communications, rex, smp, sup, mbo, app, crm, Http Communication Failure, Error Code 86, MobiLink synchronization communication error 404, SUPSynchronizeException, Sync failed: -1305 MOBILINK_COMMUNICATIONS_ERROR %1:86 %2:404 %3:0;Parameter 1:86;Parameter 2:404;Parameter 3:0, %2:500 , KBA , MOB-APP-REX , SAP Mobile Retail Execution , Problem

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