SAP Knowledge Base Article - Preview

2518795 - SUM Launch - FATAL: Got signal 'SIGSEGV' (11)! Please contact the SAP support!

Symptom

After successfully configuring hostagent for SUM, when you launch SUM in browser, the screen shows below:

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The tool is not running. Press the "Next" button to start the SUM Abap process.

Choose Exit in More menu to end the SUM ABAP server process ("SAPup")

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When you click 'Next', it just shows the same thing again. SAPUp is getting killed again and again everytime you do this.

You will notice the following in the log files

Directory: /usr/sap/<SID>/SUM/abap/srv
Name: SAPup_sumabap.out
EXECUTING /usr/sap/SND/SUM/abap/bin/SAPup rootdir=/usr/sap/<SID>/SUM/abap guiconnect=127.0.0.1:12674
Connecting to host '127.0.0.1' port 12674...
Connected
*** FATAL: Got signal 'SIGSEGV' (11)! Please contact the SAP support!
*** FATAL: SAPup got signal in phase 'EU_CLONE_MIG_UT_CRC_RUN', stack trace written to /usr/sap/<SID>/SUM/abap/tmp/dev_SAPup.
EXEC> Process with PID 1099546 terminated with status -11 at 20180716134051!

Directory: /usr/sap/SND/SUM/abap/srv
Name: SAPupHttp.log
************************* SERVER STARTED 20180716090458 ************************
+++ Starting main SAPup process.
Warning: SAPup died with -11!
+++ Starting main SAPup process.

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Environment

  • SUM 1.0
  • SUM 2.0

Product

SAP NetWeaver 2004 ; SAP NetWeaver 7.0 ; SAP NetWeaver 7.1 ; SAP NetWeaver 7.2 ; SAP NetWeaver 7.3 ; SAP NetWeaver 7.4 ; SAP NetWeaver 7.5 ; SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package 1 for SAP NetWeaver 7.3 ; SAP enhancement package 2 for SAP NetWeaver 7.0 ; SAP enhancement package 3 for SAP NetWeaver 7.0

Keywords

Exception, c0000005, Access, Violation, SIGSEGV, 11, dev_SAPUp, Antivirus, Virus Scanner , KBA , BC-UPG-TLS-TLA , Upgrade tools for ABAP , Problem

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