2518790 - How to disable remove reference for an editor | SAP Knowledge Base Article

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2518790 - How to disable remove reference for an editor


Backoffice Customer Support

  • When a customer support agent opens a ticket, under Details tag there are fields such as Associated To, Assigned Agent, Agent Group etc.
  • You can add a reference to an editor or remove the reference to an editor using a red cross button


  • The goal is to disable the removal of a reference i.e. does not show the red cross button



Hybris Commerce suit 6.x.x.x


SAP Hybris Commerce 6.0 ; SAP Hybris Commerce 6.1 ; SAP Hybris Commerce 6.2 ; SAP Hybris Commerce 6.3


editor, remove reference, backoffice, customer support agent, widgets , KBA , CEC-COM-CPS-CKP , CPS Cockpits & hMC (SAP Hybris) , How To

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