Backoffice Customer Support
- When a customer support agent opens a ticket, under Details tag there are fields such as Associated To, Assigned Agent, Agent Group etc.
- You can add a reference to an editor or remove the reference to an editor using a red cross button
- The goal is to disable the removal of a reference i.e. does not show the red cross button
Hybris Commerce suit 6.x.x.x
editor, remove reference, backoffice, customer support agent, widgets , KBA , CEC-COM-CPS-CKP , CPS Cockpits & hMC (SAP Commerce) , How To
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