SAP Knowledge Base Article - Preview

2515656 - Path to SUM exceeds 25 characters - SUM does not launch initial screen

Symptom

  • Error while starting SUM initial screen: "Contact SAP Support"
  • Checking log file sapstartsrv.log the following message appears "ERROR: Root directory <Path to SUM> exceeds allowed length of 25"

    SUM_screen.png

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Environment

Software Update Manager 1.0

Product

SAP NetWeaver all versions

Keywords

Contact SAP Support, SUM not launch GUI, screen, exceed 25 characters, SUM path , KBA , BC-UPG-TLS-TLA , Upgrade tools for ABAP , BC-UPG-TLS-TLJ , Upgrade tools for Java , Problem

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