2513264 - SIA cannot be started after upgrading Oracle database and clients from 11g to 12c | SAP Knowledge Base Article

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2513264 - SIA cannot be started after upgrading Oracle database and clients from 11g to 12c

Symptom

  • SIA cannot be started after upgrading Oracle database and clients from 11g to 12c.
  • When checking the SIA properties, Central Configuration Manager.exe (CCM.exe) crashes with the below Windows Event Viewer errors:

    Faulting application name: SvcMgr.exe, version: 14.2.4.2464, time stamp: 0x59540f5f
    Faulting module name: ntdll.dll, version: 6.1.7601.23807, time stamp: 0x5915fdce
    Exception code: 0xc0000374
    Fault offset: 0x00000000000bf3e2
    Faulting process id: 0xfb0
    Faulting application start time: 0x01d30b55d8d7378b
    Faulting application path: D:\BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win64_x64\SvcMgr.exe
    Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
    Report Id: 18f917cb-7749-11e7-bf4b-005056a136b1

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Environment

  • SAP BusinessObjects Business Intelligence 4.x
  • Oracle 12c
  • Supported Microsoft Windows OS

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2

Keywords

Oracle, upgrade, 12c, 11g, listner, ccm crash, sia cannot be started, CMS cannot be reached, native client, BI 4.2, Bi 4.1, BI 4.0. , KBA , BI-BIP-DEP , SBOP Web Application Deployment, Wdeploy , BI-BIP-INS , Enterprise (BI platform) installation, upgrade, patching , Problem

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