2512438 - VAR:"Send messages automatically to SAP Service Backbone" not triggered in SOLMAN 7.20 | SAP Knowledge Base Article

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2512438 - VAR:"Send messages automatically to SAP Service Backbone" not triggered in SOLMAN 7.20

Symptom

1.In VAR senario, a VH incident is created out of the calling hours, the action "Send messages automatically to SAP Service Backbone"(SMIV_VAR_SEND_SAP_AUTO) is scheduled, but it is not triggered.
2.In VAR senario, automatic specific components forwarding has been set up, the action "Send messages automatically to SAP Service Backbone"(SMIV_VAR_SEND_SAP_AUTO) is scheduled, but it is not triggered.


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Environment

Solution Manager 7.20 SP06 or lower version.

Keywords

Send messages automatically to SAP Service Backbone, VAR, Sent to Support, INPR, OPEN, SMIV_VAR_SEND_SAP_AUTO, CRM_VRGNG , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem

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