SAP Knowledge Base Article - Preview

2512254 - Cannot make outbound calls from C4C Responsive UI through the CTI-Adapter


  • You have SAP Contact Center integrated with SAP C4C
  • You are trying to make an outbound call using the C4C Responsive UI through the CTI-Adapter, however CDT is not receiving any requests to make the call



  • SAP Contact Center 7.0
  • SAP Contact Center, cloud edition 7.0


SAP Contact Center, cloud edition 1.0 ; SAP Contact Center, on-premise edition 7.0


Business Communication Management, CCtr, SCC, Contact Center, CCI, CRM-CCI, CTI, C4C, UI, CTI-Adapter, Outbound, Outgoing, Responsive, RUI , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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