SAP Knowledge Base Article - Preview

2512254 - Cannot make outbound calls from C4C Responsive UI through the CTI-Adapter

Symptom

  • You have SAP Contact Center integrated with SAP C4C
  • You are trying to make an outbound call using the C4C Responsive UI through the CTI-Adapter, however CDT is not receiving any requests to make the call

Read more...

Environment

  • SAP Contact Center 7.0
  • SAP Contact Center, cloud edition 7.0

Product

SAP Contact Center, cloud edition 1.0 ; SAP Contact Center, on-premise edition 7.0

Keywords

Business Communication Management, CCtr, SCC, Contact Center, CCI, CRM-CCI, CTI, C4C, UI, CTI-Adapter, Outbound, Outgoing, Responsive, RUI , KBA , CRM-CCI , Contact Center Infrastructure , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.