SAP Knowledge Base Article - Preview

2511593 - How partners view incidents for end user customers they support - SAP ONE Support Launchpad

Symptom

  • Partner incident tiles
  • Partner search for end user messages
  • VAR cannot view incidents for end users
  • How to search for end user customer incidents
  • Partner can't find end user customer incidents
  • How to find closed incidents for end user customers
  • How partners view all incidents for an end user customer number
  • Incident handling during Go-live with Solution Manager for VAR
  • How are incidents handled when partner has a block on installation?
  • How partners search for confirmed incidents for end users they support
  • Partner is using the VAR service desk Go-Live feature to block incident creating for end user customer

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Environment

  • SAP Support Portal
  • SAP ONE Support Launchpad

Product

SAP Solution Manager 7.2

Keywords

partners , VAR , incident management , KBA , XX-SER-SAPSMP-LAUNCH , SAP Support Portal Launchpad , XX-SER-SAPSMP-SUP , SAP Support Portal - Support Applications , XX-SER-SAPSMP-IBX , SAP Support Portal - Service Channel (Inbox) , How To

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