SAP Knowledge Base Article - Preview

2510780 - IP Address changes after login, user logged out

Symptom

  • For some users of an Omnichannel Banking application, the IP Address through which they access the application changes during log in after entering their userid and before password validation.
  • As a result, the users are logged out and error messages similar to the following are displayed in the application logs:
SecurityFilter.checkIPAddress: IP address changed for user null. Logged in with xxx.xxx.xxx.xxx. Changed to xxx.xxx.xxx.xxx. |
SecurityFilter.checkIPAddress: IP Validation Failed - Client IP does not match IP in session. User logged out. |
  • Why is this happening and can this be disabled?

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Environment

  • SAP Online Business Banking 8.3
  • SAP Online Retail Banking 8.3
  • SAP Mobile Platform 3.0

Product

SAP Mobile Platform 3.0 ; SAP Online Business Banking 8.3 ; SAP Online Retail Banking 8.3

Keywords

Omnichannel, OCB, IP, Address, IPAddress, user, log, out, session, disable , KBA , FS-OCB , SAP Omnichannel Banking , How To

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