2510528 - Authorization error during Positive Call Closure Survey in Solution manager | SAP Knowledge Base Article

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2510528 - Authorization error during Positive Call Closure Survey in Solution manager

Symptom

When trying to give Positive Call Closure (PCC) Survey after incident confirmed, the following message comes up:


"Authorization Error!
Currently you do not have authorization to use this function.

Error Code = Incident_not_found"


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Environment

SAP Solution Manager 7.1 and above

Product

SAP Solution Manager 7.1 ; SAP Solution Manager 7.2

Keywords

SOLMAN, PCC, Postive Call Closre survey, CL_AIC_IM_S_SAPDATA_CN02, CL_AIC_IM_S_SAPDATA_IMPL, launchpad URL, SAP Solution Manager 7.2 , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem

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