SAP Knowledge Base Article - Preview

2509553 - Multi Chat functionality does not work in CDT

Symptom

  • You have enabled SAP CRM Multi-Chat in Contact Center, but you are still unable to have multiple chat sessions opened to an agent
  • You cannot see mutliple chat tabs in the Communication Desktop

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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0

Keywords

Business Communication Management, CCtr, SCC, Contact Center, CCI, CRM-CCI, CDT, ECF, Multi Chat, Multi-Chat, Chat, ECF, Maximum Number of Sessions , KBA , CRM-CCI , Contact Center Infrastructure , How To

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