2509458 - Error:'Unable to retrieve the root LCM folder' when accessing Promotion Management in CMC | SAP Knowledge Base Article

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2509458 - Error:'Unable to retrieve the root LCM folder' when accessing Promotion Management in CMC

Symptom

  • Cannot access Promotion Management in Central Management Console (CMC)
  • Error: Sorry Promotion Management application unable to process your request. The error from the server is: Unable to retrieve the root LCM folder. Please check you have sufficient rights to perform Promotion Management.

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Environment

  • SAP BusinessObjects Business Intelligence (BI) Platform 4.1 Support Pack (SP) 6
  • Promotion Management

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2

Keywords

KBA , BI-BIP-LCM , Lifecycle Management Console - Promotion mgmt, Version mgmt , Problem

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