2509096 - Execution of command Start SUMJAVA failed with errorcode -1 when launching SUM | SAP Knowledge Base Article

SAP Knowledge Base Article - Preview

2509096 - Execution of command Start SUMJAVA failed with errorcode -1 when launching SUM

Symptom

  • You run SUM start command STARTUP confighostagent jvm6
  • When you put the address in the browser you get an error similar to below one:
Operation [id=0019BBCEE7161ED79CA1DDECF90F8F1E] terminated with errors : 127 ()
  • dev_saphostexec logs errors similar to below one:

[Thr 9496] *** WARNING => Another version of the OS Collector was found. Try to terminate it. [OsCollectorW 45]
[Thr 9588] *** ERROR => CommandManager::Initialize: OpenProcess failed (5) [CommandManag 441]
[Thr 9496] SAPHostExec started

[Thr 9496] Tue Jul 25 11:57:43 2017
[Thr 9496] *** ERROR => LoadProfile: NetUserGetInfo: access denied (rc = 5
) [CommandImpln 1181]
[Thr 9496] *** ERROR => UnLoadUserProfile: The handle is invalid. [CommandImpln 1070]
[Thr 9496] *** ERROR => CommandImplnt::Execute: Failed to load profile for user <FORHOMES>\<soladm> [CommandImpln 304]
[Thr 9496] *** ERROR => NtCreateProcess: Ensure that the "Replace a process level token" user right is assigned. CreateProcessAsUser(NULL, <I:\sum\SUM\sdt\exe\SLProtocol.bat "confighostagent" "jvm6">): A required privilege is not held by the client. [CommandImpln 1575]
[Thr 9496] *** ERROR => CommandImplnt::Execute: NtCreateProcess failed [CommandImpln 409]

  • sapstartsrv.log writes erros similar to below one:

[Thr 7292] HTTPHandlerManager : HTTP Handler found for /lmsl/sumjava/SOL/index.html
[Thr 7292] *** ERROR => soap_check_permission authentication: ( , ExecutOperation ) FAILED [DefaultOpera 163]

[Thr 9780] Tue Jul 25 11:57:42 2017
[Thr 9780] HTTPHandlerManager : HTTP Handler found for /lmsl/sumjava/SOL/index.html
[Thr 9780] *** ERROR => SLPProxyHandlerFactory::ConnectContext called but ctx->operationID is NULL [SLPProxyHand 502]
[Thr 9780] Operation sumjava successfully started with ID 0019BBCEE7161ED79CA1DDECF90F8F1E

[Thr 10008] Tue Jul 25 11:57:43 2017
[Thr 10008] *** ERROR => Failed to start command I:\sum\SUM\sdt\exe\SLProtocol.bat [OperationCom 630]
[Thr 10008] *** ERROR => OperationCommand::Execute(): StartCommand failed [OperationCom 201]
[Thr 10008] *** ERROR => Operation::ExecuteNextCommand(): Execution of command Start SUMJAVA failed
with errorcode -1 [Operation.cp 365]
[Thr 10008] *** ERROR => Operation Worker Thread[id=0019BBCEE7161ED79CA1DDECF90F8F1E]: Command execution failed [Operation.cp 493]
[Thr 9780] OperationResults: ResultValue = 127


Read more...

Environment

  • Windows operating system
  • SUM Java
  • SUM Dual Stack

Keywords

SUM, Software Update Manager, Upgrade, Update, Solution Manager, 7.1, 7.2 , KBA , BC-CCM-HAG , Host Agent , BC-UPG-TLS-TLJ , Upgrade tools for Java , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.