- Often, SAP support will request some basic information like the Call ID of a test call in order to trace and troubleshoot a case
- This KBA is to show how this information can be easily captured to be provided back to SAP for further review
SAP Contact Center 7.0
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, CALLID, Contact ID, Call, CDT, voice, How to , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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