SAP Knowledge Base Article - Preview

2508064 - How to find the Call ID of a specific contact

Symptom

  • Often, SAP support will request some basic information like the Call ID of a test call in order to trace and troubleshoot a case
  • This KBA is to show how this information can be easily captured to be provided back to SAP for further review

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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, CALLID, Contact ID, Call, CDT, voice, How to , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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