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2507520 - Data synchronization error on HCP

Symptom

Mobilink client log file:

I. 2017-07-18 14:51:09. Connecting to MobiLink server at 'host=mobilinkabc123.hana.ondemand.com;port=443;trusted_certificates=certs/ca_certs.pem' using 'https'
I. 2017-07-18 14:51:10. Begin upload
I. 2017-07-18 14:51:10. Current communication protocol: 0x1
I. 2017-07-18 14:51:10. Uploading table operations
E. 2017-07-18 15:23:38. A communication error occurred while sending data to the MobiLink server

 

Moblink server log file:

I. 2017-07-18 14:51:28. <3657> Request from "Dbmlsync 16.0.1948" for: remote ID: b1231abc-f545-51e6-8900-hd08nbd1e543, user name: myUsername, version: my_version
E. 2017-07-18 14:55:29. <3657> [-10279] Connection was dropped due to lack of network activity
I. 2017-07-18 14:55:29. <3657> Synchronization complete
I. 2017-07-18 14:55:29. <3657> PHASE: sync_request: 1000
I. 2017-07-18 14:55:29. <3657> PHASE: receive_upload: 240602
I. 2017-07-18 14:55:29. <3657> PHASE: get_db_worker: 0
I. 2017-07-18 14:55:29. <3657> PHASE: connect: 0
I. 2017-07-18 14:55:29. <3657> PHASE: authenticate_user: 0
I. 2017-07-18 14:55:29. <3657> PHASE: begin_sync: 0
I. 2017-07-18 14:55:29. <3657> PHASE: apply_upload: 0
I. 2017-07-18 14:55:29. <3657> PHASE: prepare_for_download: 0

 

Mobilink server service takes up to 20 minutes to be restarted in the HCP cockpit.


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Environment

  • SAP Hana Cloud Platform

Product

SAP Cloud Platform 1.0

Keywords

cloud , KBA , BC-SYB-SQA-ML , SQL Anywhere - MobiLink , Problem

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