SAP Knowledge Base Article - Preview

2505978 - Data collector is unable to connect to the DSArea Database after user credentials have been changed

Symptom

  • Core VU in IA is displaying warning and failures related to the Data Collector module
  • The following error is detected in the Data Collector logs
    • ERR> Failed to connect to database destination [DOMAIN\SERVERNAME- COMPANY_DSArea] using [Driver=SQL Server;Server=DOMAIN\SERVERNAME;Database=COMPANY_DSArea;Trusted_Connection=yes;UID=;PWD=]
    • ERR> Database = [], SQLState = [37000], errorCode = [4060] : [Microsoft][ODBC SQL Server Driver][SQL Server]Cannot open database "COMPANY_DSArea" requested by the login. The login failed.

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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, DC, error, Virtual Unit, HAC, User, Changed , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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