A Fiori Launchpad related problem should be analyzed. SAP Support might ask to create an HTTP trace to have a record of requests and responses issued by Fiori Launchpad to do an initial analysis.
SAP Fiori Launchpad
Fiori Launchpad, HTTP tracing tool, HTTP sniffer tool, troubleshooting, HTTP viewer, HTTP debugger, HTTP analysis methods, HTTP/HTTPS, HTTPwatch , KBA , CA-UI2-INT-FE , Please use CA-FLP-FE-COR , CA-FE-FLP-EU , Please use CA-FLP-FE-UI , How To
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