SAP Knowledge Base Article - Preview

2504677 - CDT prints blank e-mails

Symptom

  • After installing Windows updates KB4022715 (Windows 10) or KB4022719 (Windows 7) on agents computer CDT prints e-mails without any content
  • Page is blank if not counting page header and footer
  • E-mail content is completely removed
  • Issue happens on SP8, SP9, SP10 and SP11   

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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0 ; SAP Contact Center, on-premise edition all versions

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, print, blank, CDT, Microsoft, KA bug, Frame , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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