2504627 - ERROR: Password for 'SYSTEM' does not work in the phase PREP_INPUT/DBQUERY_PRE | SAP Knowledge Base Article

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2504627 - ERROR: Password for 'SYSTEM' does not work in the phase PREP_INPUT/DBQUERY_PRE

Symptom

You are performing an upgrade using the Software Update Manager (SUM), when you receive the following error in the phase PREP_INPUT/DBQUERY_PRE

SAPupConsole.log:
>> 2017/07/14 19:27:36  START OF PHASE PREP_INPUT/DBQUERY_PRE
=========== Required System Passwords ===========
ERROR: Password for 'SYSTEM' does not work, please reenter.
Enter the password for DB user "SYSTEM"
DB PASSWORD: **********
ERROR: ERROR: Password for 'SYSTEM' does not work, please reenter.
<< 2017/07/14 19:58:23  END OF PHASE   PREP_INPUT/DBQUERY_PRE

CHKSYSPWD.SAV:

SAPup> Starting subprocess with PID 13768 in phase 'DBQUERY_PRE' at 20170728004432
*CENV: BR_ISP=1 
ENV: DIR_LIBRARY=/usr/sap/<SID>/SUM/abap/exe 
ENV: LD_LIBRARY_PATH=/usr/sap/<SID>/SUM/abap/exe
ENV: NLS_LANG=AMERICAN_AMERICA.UTF8
ENV: ORACLE_BASE=/oracle
*DBENV:ORACLE_HOME=/usr/sap/<SID>/SUM/abap/tmp
ENV: ORACLE_PSRV=<SID>
*DBENV: ORACLE_SID=<SID>  
... 
PWD: /usr/sap/<SID>/SUM/abap/tmp
EXECUTING /usr/sap/<SID>/SUM/abap/exe/brconnect -u -c -f dbstate -RDB
BR0801I BRCONNECT 7.20 (17)
BR0262I Enter database user name[/password]:
BR0280I BRCONNECT time stamp: 2017-07-28 00.44.32
BR0301E SQL error -12154 at location db_connect-2, SQL statement:
'CONNECT SYSTEM/*******@<SID>'
ORA-12154: TNS:could not resolve the connect identifier specified
BR0310E Connect to database instance <SID> failed
BR0280I BRCONNECT time stamp: 2017-07-28 00.44.32
BR0804I
BRCONNECT terminated with errors
SAPup> Process with PID 13768 terminated with status 3 at 20170728004432!

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Product

SAP ERP 6.0

Keywords

BRTOOL , KBA , BC-UPG-TLS-TLA , Upgrade tools for ABAP , Problem

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