2504529 - AgentName2 in DimAgent-table - what is it used for? | SAP Knowledge Base Article

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2504529 - AgentName2 in DimAgent-table - what is it used for?

Symptom

  • The VWU Database contains two fields for agents name: AgentName and AgentName2
  • Business would like to know what is AgentName2 used for

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Environment

SAP Contact Center 7.0

Product

SAP Business Communications Management 5.5 ; SAP Contact Center, on-premise edition all versions

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, DimAgent, Agent name 2 , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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