SAP Knowledge Base Article - Preview

2503341 - Volume 7 Standard Reports erroring out with rsReportServerDatabaseError

Symptom

  • When opening historical reports you receive the error message "An error occured within the report server database. This may be due to a connection failure, timeout or low disk condition within the database. (rsReportServerDatabaseError)".
    Reports Issue-2.png
  • You may also receive the error "Sys.WebForms.PageRequestManagerServerErrorException. An unknown error occured while processing the request on the server. The status code returned from the server was: 12002"
    Reports Issue-1.png

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Environment

  • SAP Contact Center 7.0
  • Microsoft Reporting Services 2012
  • Microsoft Analisys Services 2012
  • Microsoft SQL Server 2012

Product

SAP Contact Center, on-premise edition 7.0

Keywords

Business Communication Management, CCtr, SCC, Contact Center, CCI, CRM-CCI, CDT, MIS, historical reports, reporting database, Microsoft, Reporting, Services , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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