SAP Knowledge Base Article - Preview

2503157 - Voicemail notifications to a specified queue is not working - SAP Contact Center

Symptom

  • You are running SAP Contact Center "CCtr"
  • You have configured CCtr to send an e-mail notification with the attached voicemail to queue "X"
  • The expected e-mail never arrives for such queue
  • This functionality worked before and has stopped working suddenly

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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition all versions ; SAP Customer Relationship Management 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, e-mail sender, notification , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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