2502990 - The expected version of the product was not found on the system | SAP Knowledge Base Article

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2502990 - The expected version of the product was not found on the system

Symptom

  • After installing Microsoft security updates, in EPM Add-In (10.X) 'Edit Report' is grayed out
  • To fix the problem you are following the recommendations in SAP KBA 2107965
  • When you try to install KB 2920813 you are getting the error "The expected version of the product was not found on the system"

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Environment

  • SAP Business Planning and Consolidation 7.5, version for NetWeaver
  • SAP Business Planning and Consolidation 10, version for NetWeaver
  • SAP Business Planning and Consolidation 10.1, version for NetWeaver
  • SAP Business Planning and Consolidation 7.0, version for Microsoft
  • SAP Business Planning and Consolidation 7.5, version for Microsoft
  • SAP Business Planning and Consolidation 10, version for Microsoft
  • SAP Business Planning and Consolidation 10.1, version for Microsoft
  • SAP Financial Consolidation (FC) 10.0
  • EPM Add-In 10.0 for Microsoft Office
  • Microsoft Excel 2007
  • Microsoft Excel 2010
  • Microsoft Excel 2013

Product

SAP Business Planning and Consolidation 10.0, version for Microsoft ; SAP Business Planning and Consolidation 10.0, version for SAP NetWeaver ; SAP Business Planning and Consolidation 10.1, version for Microsoft ; SAP Business Planning and Consolidation 10.1, version for SAP NetWeaver

Keywords

Microsoft, office-kb.exe, EPM Add-In 10.0, Microsoft Office, Microsoft Excel 2007, Microsoft Excel 2010, Microsoft Excel 2013, 32-bit upgrades, security, update, patch, KB 2920813, KB2920813 , KBA , 3rd party tools config and system admin , troubleshooting , edit report button is greyed out , epm not updating , epm not updating report , grey , EPM-XLS , EPM Excel Client , Problem

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