SAP Knowledge Base Article - Preview

2501251 - How to recollect and reprocess data for statistics reporting in SAP Contact Center

Symptom

  • You are running SAP Contact Center
  • All or some reports data are missing for a period of time in the Online Standard Reports
  • Data exists in the History Databases, but the same is not available in the standard reports
  • After the original Contact Center deployment, it was decided to add the reporting features and the business requires that the past data also be calculated in the standard reports

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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0 ; SAP Contact Center, on-premise edition all versions

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, recollecting data, missing data, standard reports, history reports, copylogdata, copy data, process full, Data Transformation Execution, DSArea, VWU, rollback, analysis services, reporting services, OLAP, Cubes, reprocess data,  re-collect statisticts data , KBA , re-collect statisticts data , CRM-CCI , Contact Center Infrastructure , Problem

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