SAP Knowledge Base Article - Preview

2500537 - UX Monitor UI does not open (load) in SAP Solution Manager 7.20

Symptom

After perform the User Experience Monitoring configuration in the SAP Solution Manager 7.20, the UX Monitor UI does not open completely. The UI gets stuck in the 'UX Data is being loaded' loading phase. The following picture describes the issue:

error.jpg

In the browser console logs (browser developer tool - F12), the following error is shown:

Uncaught TypeError: Cannot read property 'replace' of undefined
    at f.eem.common.BusinessCoordinator.createRobotOverview (BusinessCoordinator.js:2233)
    at f.eem.common.BusinessCoordinator.createRobot (BusinessCoordinator.js:2171)
    at eval (BusinessCoordinator.js:326)
    at _ (ODataModel.js:6)
    at eval (ODataModel.js:6)
    at eval (datajs.js:17)
    at XMLHttpRequest.p9 (datajs.js:17)

The following picture describes the browser console logs:

logs.jpg


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Environment

  • SAP Solution Manager 7.20
  • User Experience Monitoring

Product

SAP Solution Manager 7.2

Keywords

eem monitor ui does not open not start UXMon not launching , KBA , SV-SMG-MON-EEM , End User Experience Monitoring , Problem

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