2500392 - Error component failed: Access is denied: com.sap.portal.runtime.system.hooks.ErrorComponent | SAP Knowledge Base Article

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2500392 - Error component failed: Access is denied: com.sap.portal.runtime.system.hooks.ErrorComponent

Symptom

  • When a user accesses the portal URL the following error message displayed:

    Error component failed, reason: Access is denied: com.sap.portal.runtime.system.hooks.ErrorComponent - user: Guest, Original Exception: Access is denied: com.sap.portal.runtime.system.hooks.ErrorComponent - user: Guest
      
  • Upon checking the defaultTrace file, the following exception is found: 
    [EXCEPTION]
    com.sapportals.portal.prt.runtime.PortalRuntimeException: Access is denied: com.sap.portal.runtime.system.hooks.ErrorComponent - user: Guest,
    at com.sap.portal.prt.core.PortalSecurityManager.checkPermissions(PortalSecurityManager.java:140)
    (...)
    Caused by: com.sapportals.portal.pcd.gl.PermissionControlException: Access denied (Object(s): com.sap.portal.system/security/sap.com/NetWeaver.Portal/no_safety/com.sap.portal.runtime.system.hooks/components/ErrorComponent)
    at com.sapportals.portal.pcd.gl.PcdPersContext.filteredLookup(PcdPersContext.java:790)

    See SAP Note: 1596214 - How to find the latest default trace file of the NW AS Java right after reproducing an issue.

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Environment

  • SAP NetWeaver Application Server Java
  • SAP Enterprise Portal

Product

SAP NetWeaver 7.3 ; SAP NetWeaver 7.4 ; SAP NetWeaver 7.5 ; SAP enhancement package 1 for SAP NetWeaver 7.3

Keywords

portal, logon, logon screen, screen, restart, fixed, root cause, root, cause, permission, access, no_safety, safety zone, zone, safety, pcd, prt, runtime, anonymous, unauthenticated , KBA , EP-PIN-SEC-PER , Portal content ACL permissions (Roles, Pages...) , EP-PIN-PRT , Portal Runtime , Problem

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