2500156 - APS servers failing after installation / update | SAP Knowledge Base Article

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2500156 - APS servers failing after installation / update

Symptom

  • APS (Adaptive Processing Servers) are failing / running with errors after an installation / update procedure
  • Connection Servers are also in Failed state
  • Other servers may be in starting state or fail to start
  • Many UninstallDU / InstallDU files exist in <BOBJINSTALLDIR>\InstallData\logs\<LatestLog>
  • Installer asks for a reboot after the installation has completed
  • The following errors appear in the setupengine logs:

    Error: SetSIAStateWithRetry: ControlNTService failed stoppingervice <SIASERVICENAME> after 5 retries.
    ERROR: An unexpected internal error occurred. The CMS has terminated unexpectedly with exit code 5. (FWM 23025)
    ERROR: An unexpected internal error occurred. AddNode - Node update failed. (FWM 23009)
    AddNode - The node and/or some of its servers [<SERVERLIST>] are still running. Stop the node. (FWM 23018)
    AddNode aborted due to errors.


  • Event viewer logs show the following error during the installation (at roughly the same time the 'CMS has terminated' error occurs'):

    The root server reported an error Initialization Failure. (Reason: An unexpected problem (exception) happened.  Reason given: The port number specified for the server is already in use. (FWB 00092), The server has problems using TCP/IP. The port number you are using is probably already in use..).

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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.x (BI 4.0 / 4.1 / 4.2)
  • Windows

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2

Keywords

KBA , BI-BIP-INS , Enterprise (BI platform) installation, upgrade, patching , Problem

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