2500089 - Error 10353 in install log when upgrade to ASE16sp03 - SAP ASE | SAP Knowledge Base Article

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2500089 - Error 10353 in install log when upgrade to ASE16sp03 - SAP ASE

Symptom

  • The following error occurred in ASE_Suite.log during upgrade. It's not HA environment.
    MSG>>> 07-05-17 12:54:42 : Executing /opt/sybase/ASE-16_0/bin/updatease -D/opt/sybase -Stest...
    MSG>>> 07-05-17 13:18:03 : Exit status = 4
    ERROR>>> 07-05-17 13:18:03 : The installer could not update SAP ASE 'test'.  Correct the errors described in output file '/opt/sybase/log/updatease.out', then run '/opt/sybase/ASE-16_0/bin/updatease -D/opt/sybase -Stest'.

  • In updatease.out, query 'dbcc ha_admin (' ', 'state_machine', 'halt')' got failed as below:
    SAP Adaptive Server Enterprise message: 'Message number: 10353, Severity 14, State 23, Line 1
    Server 'test'
    Message String: You must have any of the following role(s) to execute this command/procedure: 'ha_role' . Please contact a user with the appropriate role for help.'. 
    Error in query: 'dbcc ha_admin (' ', 'state_machine', 'halt')'.
    Open Client message: 'ct_results(): network packet layer: internal net library error: Net-Library operation terminated due to disconnect'.
    Open Client message: 'ct_cancel(): network packet layer: internal net library error: Net-Library operation terminated due to disconnect'.
    Open Client message: 'ct_cmd_drop(): user api layer: external error: The connection has been marked dead.'.

  • We can see upgrade has finished in database 'dbname' generated successfully in ASE error log.
    00:0000:00000:00002:2017/07/05 13:38:49.68 server  Upgrade has finished in database 'master'. ASE is now updating table level statistics for its system tables. Please be patient. 

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Environment

SAP Adaptive Server Enterprise (ASE) 15.7 and 16.0

Product

SAP Adaptive Server Enterprise 15.7 ; SAP Adaptive Server Enterprise 16.0

Keywords

HA,dbcc ha_admin , KBA , BC-SYB-ASE , Sybase ASE Database Platform (non Business Suite) , Problem

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