SAP Knowledge Base Article - Preview

2499851 - All calls are disconnected after a call transfer

Symptom

  • You are using SAP Contact Center
  • A call gets disconnected after transferring the call to another agent
  • You are seeing errors related to SIPBridge and Audiocodes: Reason: SIP ;cause=400 ;text="local, RTP Broken Connection"

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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

Business Communication Management, CCtr, SCC, Contact Center, CCI, CRM-CCI, CDT, Audiocodes, SIP, RTP Broken Connection, SipResponse, via list, Global Switching, Reason: SIP ;cause=400 ;text="local, RTP Broken Connection" , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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