SAP Knowledge Base Article - Preview

2497103 - Outbound emails in inbox search are restricted to 'My Groups'

Symptom

  • Outbound emails in inbox searching are restricted to the emails for MY GROUPS
  • In class: CL_CRM_AUI_OUTCORRESP_QAGENT, method: CONSTRUCTOR, Parameter IV_RESTRICT_RESULTS_TO_MYGROUPS is getting set as TRUE by default
  • ASSIGNEDTO parameter with the value 0002 is being added

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Environment

  • SAP Customer Relationship Management 7.0 and higher
  • SAP enhancement package for SAP Customer Relationship Management
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP enhancement package 3 for SAP CRM 7.0 ; SAP enhancement package 4 for SAP CRM 7.0

Keywords

KBA , CRM-IC-UNI , Agent Inbox , Problem

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