SAP Knowledge Base Article - Preview

2496491 - Name or password is incorrect error when logging into SAP Work Manager using SSO

Symptom

Using SSO to Login into the SMP Server, thef ollowing error is seen in the SMP Server Logs:

     ERROR Failed to establish connection for user xxxx: Initialization of destination DESTINATION_SESSION_xxx_session-7 failed: Name or password is incorrect (repeat logon) |


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Environment

SAP Mobile Platform 3.0.0
SAP Work Manager 6.3
SAP Work Manager 6.4
SAP Inventory Manager 4.2
SAP Inventory Manager 4.3
SAP CRM Service Manager 4.3.0
SAP CRM Service Manager 4.4.0

Product

SAP CRM Service Manager 4.2.0 ; SAP CRM Service Manager 4.3.0 ; SAP Inventory Manager 4.2 ; SAP Inventory Manager 4.3 ; SAP Mobile Platform 3.0 ; SAP Work Manager 6.3.0 ; SAP Work Manager 6.4

Keywords

SSO, LDAP, SMP 3.0, Single Sign On, SAP Portal,  JavaBE.ini, unable to login , KBA , MOB-SYC-SAP , Syclo Mobility for SAP backend , Problem

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