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2495606 - Time slice error followed infected with 11- atomic_case_32 and server hang - SAP ASE

Symptom

  • While processing normally, all the sudden started getting timeslice errors and the server hung errors seen are:
  • timeslice -2001, current process infected at ffffffff7c73916c (atomic_cas_32+0x4)
  • timeslice error: spid 597 exhausted its 'time slice' of 100 milliseconds and additional 'cpu grace time' of 2000 ticks (200000 milliseconds). It has been marked for termination.
    This Adaptive Server process has had 47 major and 0 minor page faults since boot.
  • Error: 21, Severity: 20, State: 1
    WARNING - Fatal Error 714 occurred at Jun 27 2017 10:09AM.  Please note the error and time, and contact a user with System Administrator (SA) authorization.
  • Error: 714, Severity: 20, State: 2
    Unable to locate a procedure cache memory control descriptor for memory '0x0' allocated by process 597.
  • Current process (0x6de70193) infected with signal 11 (SIGSEGV)
    mem__pagesfree
    mem_freepages
    mem__free_this_phdr
    memfree
    mem_procmem_lastchance_cleanup
    memcreate
    intsql__handle
    internal_sql

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Environment

SAP Adaptive Server Enterprise (ASE) 15.7

Product

SAP Adaptive Server Enterprise 15.7

Keywords

KBA , BC-SYB-ASE , Sybase ASE Database Platform (non Business Suite) , Bug Filed

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