2494927 - SOLMAN_SETUP - Step Diagnostics Agents Authentication fails with error 'Cannot export - JAVA is not the current PSE provider!' | SAP Knowledge Base Article

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2494927 - SOLMAN_SETUP - Step Diagnostics Agents Authentication fails with error 'Cannot export - JAVA is not the current PSE provider!'

Symptom

After perform the upgrade of a SAP Solution Manager 7.10 to release 7.20, during the SOLMAN_SETUP the step Diagnostics Agents Authentication fails with the error:

Authentication used in agent connections

Generation of the certificate for agent connections failed
Error while calling Diagnostics setup web service; check SAP Note 1822831

The details of the error shows the message:

CX_SOAP_CORE : Error when calling SOAP Runtime functions: <SOAP_FAULT xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/"><faultcode>SOAP-ENV:Server</faultcode><faultstring>com.sap.smd.server.manager.SMDException: java.security.KeyStoreException:
Cannot export - JAVA is not the current PSE provider!
</faultstring><detail><ns2:SetupAuthenticationException xmlns:ns2='http://sap.com/smd/server/configuration/'><message>com.sap.smd.server.manager.SMDException: java.security.KeyStoreException: Cannot export - JAVA is not the current PSE provider!</message></ns2:SetupAuthenticationException></detail></SOAP_FAULT>

The following picture describes the error:

error.jpg


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Environment

  • SAP Solution Manager 7.20
  • SAP Solution Manager Diagnostics

Product

SAP Solution Manager 7.2

Keywords

Connecting to SMD server failed EXCEPTION javax.naming.NoPermissionException: Exception during getInitialContext operation. Wrong security principal/credentials. [Root exception is com.sap.engine.services.security.exceptions.BaseLoginException: Cannot authenticate the user.
Caused by: com.sap.security.core.server.jaas.DetailedLoginException: javax.security.auth.callback.UnsupportedCallbackException: Handler com.sap.smd.agent.connection.authentication.VerifiedCertCallBackHandler does not support a callback. Callback com.sap.engine.lib.security.http.HttpGetterCallback is not supported. , KBA , SV-SMG-DIA-SRV-AGT , Agent Framework , Problem

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