2494823 - Fail to add account to SAP Cloud Connector | SAP Knowledge Base Article

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2494823 - Fail to add account to SAP Cloud Connector


You are trying to add an account in the SAP Cloud Connector (SCC) and it generates the following error:

500 Failed to sign the SAP HANA Cloud Connector certificate for account [account name]. Verify configuration and proxy settings - see "Logs" for details.

When analyzing the traces, as described in KBA 2452568, these are error messages that can appear:

  • Preparation of tunnel certificate for [account name] account failed.
  • Connection to [landscape] refused.
  • Connection reset by peer.



SAP Cloud Connector


SAP Cloud Platform all versions


fail not able create account connect HCP  networking firewall , KBA , BC-MID-SCC , SAP Cloud Connector On-Demand/On-Premise Connectivity , Problem

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