2494823 - Fail to add account to SAP Cloud Connector | SAP Knowledge Base Article

SAP Knowledge Base Article - Preview

2494823 - Fail to add account to SAP Cloud Connector

Symptom

You are trying to add an account in the SAP Cloud Connector (SCC) and it generates the following error:

500 Failed to sign the SAP HANA Cloud Connector certificate for account [account name]. Verify configuration and proxy settings - see "Logs" for details.

When analyzing the traces, as described in KBA 2452568, these are error messages that can appear:

  • Preparation of tunnel certificate for [account name] account failed.
  • Connection to [landscape] refused.
  • Connection reset by peer.

Read more...

Environment

SAP Cloud Connector

Product

SAP Cloud Platform all versions

Keywords

fail not able create account connect HCP  networking firewall , KBA , BC-MID-SCC , SAP Cloud Connector On-Demand/On-Premise Connectivity , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.