2493851 - SAP CRM IC Timeout Counter not working | SAP Knowledge Base Article

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2493851 - SAP CRM IC Timeout Counter not working

Symptom

After implementing SAP Note: "2303286 CRM-IC: Countdown clock available in IC Agent", customer gets the countdown clock available on CRM IC WebClient. However, the countdown clock is not reset after a roundtrip.


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Environment

  • SAP Customer Relationship Management 7.0 and higher
  • SAP enhancement package for SAP Customer Relationship Management
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

Enhancement, Countdown clock, CRMCMP_IC_FRAME, FRONTEND_TIMEOUT, HIDDENVIEW.HTM , KBA , CRM-IC-FRW , Framework , Problem

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