You use Service Availability Management (SAM) in SAP Solution Manager 7.2 and want to have a deeper knowledge on how it works. This KBA will give a detailed explanation on the topics: SAM Overview and definition of SLAs, Maintenance of downtimes/outages (both manually and automatically) and Management of outages and availability calculations
SAP Solution Manager 7.2
#SOLMAN, Technical Administration, Service Level Agreement, Workmode Management, work mode, IT Calendar, Planned Downtime , KBA , SV-SMG-ADM-DTM , Downtime / Work Mode Management , How To
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