2492735 - Portal AJAX Theme Studio does not open due to Error 500 | SAP Knowledge Base Article

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2492735 - Portal AJAX Theme Studio does not open due to Error 500

Symptom

  • You are trying to generate a new theme using the AJAX Theme Studio application
  • After selecting a desired colour scheme and clicking the Done button, an 500 Internal Server Error is displayed
  • Checking the developer/Default Trace exceptions you observe the following error:
    "Error: 500 Internal Server Error is returned for HTTP request [http://<host>:<port>/webdynpro/resources/sap.com/pb/PageBuilder]:
  • component [dispatcher],
    web module [webdynpro/resources/sap.com/tc~pp~support~themestudio],
    application [sap.com/tc~pp~support~themestudio],
    DC name [sap.com/tc~pp~support~themestudio],
    CSN component[EP-PIN-TOL-STY],
    problem categorization [],
    internal categorization [-811472838].
    [EXCEPTION]
    java.lang.NullPointerException: while trying to invoke the method com.sapportals.portal.design.IPortalPortalDesignDataManager.getDesignInfo(java.lang.String) of a null object loaded from local variable 'designDataManager'
    at com.sapportals.portal.design.DesignService.exportDesignByID(DesignService.java:2145)"

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Environment

  • SAP NetWeaver Application Server for Java 7.3x and higher releases
  • Enterprise Portal 

Keywords

theme, editor, theming, color, colors, colour, colours, preview, exception, runtime, error, 500, internal, server, error, laf, less, uitd, UI, Theme, Designer, tc~pp~support~themestudio , KBA , EP-PIN-TOL , Themes / Portal UI Theme Designer / Theme Editor , EP-PIN-PRT , Portal Runtime , CA-UI2-THD , Theme Designer , EP-PIN-NAV-AFP , Ajax Framework Page , EP-PIN-TOL-STY , Use EP-PIN-TOL , Problem

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