2492205 - Listen to Old Call Recordings in CDT - Long Time Monitoring | SAP Knowledge Base Article

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2492205 - Listen to Old Call Recordings in CDT - Long Time Monitoring

Symptom

  • You are using SAP Contact Center
  • You want to monitor and listen to calls recorded more than 3 months ago in CDT
  • You want to set up long time monitoring

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Environment

SAP Contact Center 7

Product

SAP Contact Center, on-premise edition 7.0

Keywords

Business Communication Management, CCtr, SCC, Contact Center, CCI, CRM-CCI, CDT, LTM, Online Monitoring, Long Time Monitoring, Recording, monitoring, old, loading,  , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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