2490410 - Check Result "Not Reachable" is showed for on-premise system on cloud connector | SAP Knowledge Base Article

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2490410 - Check Result "Not Reachable" is showed for on-premise system on cloud connector

Symptom

While checking the availability of an on-premise system - in which is accessed through Web Dispatcher - the result is showed as "Not Reachable" on Cloud Connector.

*The issue does not occur in case the on-premise is directly accessed by cloud connector.

Error 01.jpg


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Environment

  • Cloud Connector
  • Web Dispatcher

*The Web Dispatcher is configured in the cloud connector to load balance the requests to on-premise system.

Product

SAP Cloud Platform Connectivity 2.0

Keywords

check, result, not, reachable, on-premise, on, premise, system, cloud, connector, availability, webdispatcher, web, dispatcher, load, balancing, hostname, host, name, modification, actions, clientprotocolexception, protocolexception, server, failed, respond, valid, http, response , KBA , BC-MID-SCC , SAP Cloud Connector On-Demand/On-Premise Connectivity , BC-CST-WDP , Web Dispatcher , Problem

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