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2490068 - SAP Host Agent Status: N.A and version cannot be checked in Agent Administration impacting SAPOSCOL Metrics - SAP Solution Manager 7.2

Symptom

  • In Agent Adminstration you have an error "Host agent version cannot be checked" and the status is yellow as shown below.
  • Outside discovery fails
  • In Agent logs you see the following error .

[Thread[ExRun:check_1,5,check:ExecTG]] Error [HostAgentSyncProxy] com.sap.smd.agent.wsclients.jax.saphostcontrol.SAPHostControlInterface.executeOperation timed out after 120000 ms.
[EXCEPTION] java.lang.InterruptedException
[Thread[ExRun:OutsideDiscovery_1,5,OutsideDiscovery:ExecTG]] Error [HostAgentSyncProxy] com.sap.smd.agent.wsclients.jax.saphostcontrol.SAPHostControlInterface.hashCode caught exception 120000 ms.
[EXCEPTION] com.sap.smd.agent.facade.hostagent.HostAgentNotAvailableException: [HostAgentSyncProxy.SyncHandler.invoke] Time out when waiting for Host Agent to answer an already running process/call.This call is cancelled. Method called: com.sap.smd.agent.wsclients.jax.saphostcontrol.SAPHostControlInterfacehashCode.

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Environment

  • SAP Solution Manager 7.2
  • SAP JVM lower than 6.1.101

Product

SAP Solution Manager 7.2

Keywords

SAP Host agent version cannot be checked in Agent Administration impacting SAPOSCOL Metrics - SAP Solution Manager 7.2 , KBA , SV-SMG-DIA-SRV-AGT , Agent Framework , Problem

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