SAP Knowledge Base Article - Preview

2490038 - Desktop Connection for SAP CRM: Unable to load the user profile due to an unknown error.

Symptom

Desktop Connection was working without issues and suddenly you receive the message “Unable to load the user profile due to an unknown error”.


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Environment

  • Desktop Connection for SAP CRM.
  • SAP CRM 7.0, 7.01, 7.02, 7.03.

Product

Desktop Connection for SAP CRM 2.0 ; Desktop Connection for SAP CRM, enterprise edition 1.0 ; SAP Customer Relationship Management 7.0 ; SAP enhancement package 1 for SAP CRM 7.0 ; SAP enhancement package 2 for SAP CRM 7.0 ; SAP enhancement package 3 for SAP CRM 7.0 ; SAP enhancement package 4 for SAP CRM 7.0

Keywords

KBA , CRM-BF-DCN , Desktop Connection for SAP CRM , CRM-BF-DCN-CLN , Desktop Connection for SAP CRM - Client , Problem

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