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2489741 - Upgrade of CRM system fails in RUN_CRM_STOP_QUEUE_BDOCS phase

Symptom

During upgrade using SUM phase MAIN_DTTRANS/SUBMOD_CRM_PREPROC/RUN_CRM_STOP_QUEUE_BDOCS fails with below errors.

Directory:    <DIR_PUT>/SUM/abap/log
Name:          SAPupConsole.log

2EETG013 "SPDA_CRM_STOP_QUEUE_BDOCS.<SID>" "contains the details on error in FM" "SPDA_CRM_STOP_QUEUE_BDOCS"
Trouble Ticket Generation A trouble ticket and an archive with all relevant log files have been generated.
Trouble ticket: "/dump/SUMTOOL/SUM/abap/log/SAPup_troubleticket.log"
Log archive: "/dump/SUMTOOL/SUM/abap/log/SAPup_troubleticket_logs.sar"

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More details can be found in below logs

Directory:    <DIR_PUT>/SUM/abap/log
Name:          SPDA_CRM_START_QUEUE.<SID>

2 ETN849XError when calling method "EXECUTE_START_QUEUES": reason: "CRM_START_QUEUE_FAILED", message: "Database access error using table                         TMW_REL_CHANGE"

Directory:    <DIR_PUT>/SUM/abap/log
Name:         SPDA_CRM_STOP_QUEUE_BDOCS.<SID>

2 ETN849XError when calling method "EXECUTE_STOP_QUEUES": reason: "CRM_REQ_FAILED", message: " " " "


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Environment

Upgrade of CRM systems with SUM SP20

Product

SAP NetWeaver all versions

Keywords

CRM, SUM, RSUPG_SPDA_CRM_TASKS,RSUPG_SPDA_CRM_TASKS,SPDA_CRM_STOP_QUEUE_BDOCS,upgrade , KBA , BC-UPG-RDM , README: Upgrade Supplements , BC-UPG-TLS-TLA , Upgrade tools for ABAP , Problem

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