SAP Knowledge Base Article - Preview

2489447 - Reporter not able to see created incidents - SAP Solution Manager

Symptom

  • Reporter not able to see incidents
  • User has proper authorizations for the installation
  • Business partner linked to VAR service provider account
  • Business partner linked to end-user customer account
  • Business partner of reporter linked to multiple contacts
  • Identification tab of Business Partner populated with installation of incident

 

 


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Environment

  • SAP Solution Manager 7.1
  • SAP Solution Manager 7.2

Product

SAP Solution Manager 7.1 ; SAP Solution Manager 7.2

Keywords

ITSM, Var, reporter, view incident , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem

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