SAP Knowledge Base Article - Preview

2489220 - Service request header date has wrong value

Symptom

  • In a service request, a header date is filled automatically, although there is no date rule assigned to it.
  • A service request header's date is not determined based on its assigned date rule.

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Environment

  • SAP Customer Relationship Management (CRM)
  • SAP enhancement package for SAP CRM
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Customer Relationship Management all versions ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

Appointment, overwrite, overwriten by, investigation, CRM_SRQM_DATES_UPDATE_HEAD_EC, CRM_APPT_MAINTAIN_SINGLE_OW, CRM_APPT_MAINTAIN_MULTI_OW. , KBA , CRM-BTX-SRQ , Service Request , CRM-BF-DAT , Date Management , CRM-BTX-SRQ-BF , Basic functions , Problem

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