SAP Knowledge Base Article - Preview

2488626 - SLA Calculation is not working when ITSM document is created.

Symptom

You're creating an incident or a service request in an ITSM system.  SLA calculation is not triggered when the document is saved.


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Environment

  • SAP Solution Manager

Product

SAP Solution Manager all versions

Keywords

ITSM , SLA, CRM_SRV_SLA_CALCTIME, AI_SRV_SLA_CALCTIME, AI_CRM_ORDER_SAVE , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem

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