You're creating an incident or a service request in an ITSM system. SLA calculation is not triggered when the document is saved.
- SAP Solution Manager
ITSM , SLA, CRM_SRV_SLA_CALCTIME, AI_SRV_SLA_CALCTIME, AI_CRM_ORDER_SAVE , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem
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