2488458 - Design Studio reports loading forever on BI Mobile - Lumira 2.0+ | SAP Knowledge Base Article

SAP Knowledge Base Article - Preview

2488458 - Design Studio reports loading forever on BI Mobile - Lumira 2.0+

Symptom

  • Design Studio reports show loading symbol after opening on BI Mobile application and don't show any sign of loading successfully
  • Opening the same reports through OpenDoc or BI Launchpad is successful
  • Fiddler trace of the Mobile application (2078146 - How to use Fiddler with BI Mobile to capture HTTP requests and responses) shows the following errors:

    HTTP 404 on following call: 
    http://<HOST>:8080/MobileBIService/MessageHandlerServlet?handler=lumira&apicall=listing

    Web View:
    HTTP Status 404 - /MobileBIService/lumx
    The requested resource is not available


  • HTTP 500 on following URL:
    http://<HOST>:8080/MobileBIService/zen/mimes/combined_static_includes_1.js?version=20170508112857

    Web view:
    HTTP Status 500 - java.lang.NullPointerException: while trying to invoke the method [Lcom.sap.ip.bi.base.application.message.IMessage;.clone() of a null object loaded from field com.sap.ip.bi.base.application.message.exception.ExceptionInformationBag.messages of an object loaded from local variable 'this'

    java.lang.NullPointerException: while trying to invoke the method [Lcom.sap.ip.bi.base.application.message.IMessage;.clone() of a null object loaded from field com.sap.ip.bi.base.application.message.exception.ExceptionInformationBag.messages of an object loaded from local variable 'this' com.sap.ip.bi.base.application.message.exception.ExceptionInformationBag.getMessages(ExceptionInformationBag.java:146) com.sap.ip.bi.base.application.message.exception.MessageException.getMessages(MessageException.java:102) com.sap.ip.bi.zen.rt.framework.shared.platform.ZenExceptionHelper.doRenderContentForAdministrator(ZenExceptionHelper.java:613) com.sap.ip.bi.zen.rt.framework.shared.platform.ZenExceptionHelper.doRenderHtmlExceptionContent(ZenExceptionHelper.java:224) com.sap.ip.bi.zen.rt.framework.shared.platform.ZenExceptionHelper.convertToHtmlDocument(ZenExceptionHelper.java:155) com.sap.ip.bi.zen.rt.framework.shared.platform.ZenExceptionHelper.convertToHtmlDocument(ZenExceptionHelper.java:91)

Read more...

Environment

  • SAP BusinessObjects Business Intelligence Platform 4.x (BI 4.0 / 4.1 / 4.2)
  • Lumira 2.0 / 2.1
  • BI Mobile 6.5.x / 6.6+
  • iOS

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Lumira 2.0 ; SAP BusinessObjects Mobile 6.0.0 for iOS ; SAP Lumira 2.1

Keywords

indefinitely, hang, hanging, indefinite, spinning, wheel, not working, fail, failed, failure , KBA , MOB-APP-BI-IOS , BI Mobile on iPad/iPhone , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.