External calls outside of customer's network are not listening IVR, only internal calls are working fine.
SAP Contact Center 7.0
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7 IVR hear listen codec mismatch match trunk , KBA , CRM-CCI , Contact Center Infrastructure , How To
About this pageThis is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).
Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.