SAP Knowledge Base Article - Preview

2488044 - external callers cannot hear IVR

Symptom

External calls outside of customer's network are not listening IVR, only internal calls are working fine.


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition all versions

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7 IVR hear listen codec mismatch match trunk , KBA , CRM-CCI , Contact Center Infrastructure , How To

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