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2487613 - Error: The database logon information for this report is either incomplete or incorrect for Crystal reports based on Microsoft Access database

Symptom

  • Getting error : "The viewer could not process an event.The database logon information for this report is either incomplete or incorrect ...." while viewing Crystal Report based on Microsoft Access database.
  • Able to view and refresh report in Crystal reports 2016 designer.

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Environment

  • Product Version: SAP BusinessObjects Business Intelligence Platform 4.2
  • Database: Microsoft Access 2010
  • Operating System: Windows Server
  • Report Type: Crystal Report 2013/2016

Product

SAP BusinessObjects Business Intelligence platform 4.1

Keywords

MICROSOFT ACCESS INCORRECT LOGON information incomplete crystal CRWEB00000119 the viewer could not process an event SAP BO 4.1 4.2 4.x , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

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