2487533 - Function SPS_DELETE_PDCALL was not found in RfcCustomRepository using destination null - SAP Contact Center | SAP Knowledge Base Article

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2487533 - Function SPS_DELETE_PDCALL was not found in RfcCustomRepository using destination null - SAP Contact Center

Symptom

  • You are using SAP Contact Center (CCtr) and SAP CRM integration
  • Business requires the implementation is a typical telemarketing outbound campaign scenario in which CRM acts as backend and Contact Center acts as CTI
  • When an outbound campaign is created in CRM, a call list is generated. The generation of the call list also involves the creation of an activity for each of the calls in the list on the CRM side.
  • The Outbound campaign (call list) is also loaded in CCtr system, this way CRM activities are also integrated with CCtr calls.
  • Business also needs for the "Marketing Manager" to be able to manually close/handle some of the CRM activities and in these cases, customers should not be contacted any more.
  • The Problem is that those outbound calls are still processed because there are a synchronization error between CRM and CCtr when the CRM Activity closes.
  • CRM raises synchronization by using the CL_IM_CRM_CLM_BTX_SYNC class. However the synchronization is not completed because the subsequent calling method SYNCHRONIZE_CTI raises an exception.
  • The following error is also seen in the OII logs when trying to call the SPS_DELETE_PDCALL:
    EXC> RfcServerError
    SAP.Middleware.Connector.RfcInvalidStateException: metadata for function SPS_DELETE_PDCALL was not found in RfcCustomRepository using destination null
    at SAP.Middleware.Connector.ServerFunctionInfo.get_FunctionMetadata()
    at SAP.Middleware.Connector.RfcServer.InvokeServerFunction(RfcConnection conn, ServerFunctionInfo serverFuncInfo, RfcServerFunction functionImp)
    at SAP.Middleware.Connector.RfcServer.Dispatch(RfcConnection conn)

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Environment

  • SAP Contact Center 7.0
  • SAP Customer Relationship Management (CRM)
  • SAP enhancement package for SAP Customer Relationship Management
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Contact Center, on-premise edition all versions ; SAP Customer Relationship Management 7.0 ; SAP Solution Manager 7.1 ; SAP enhancement package for SAP CRM all versions

Keywords

Business Communication Management 7.0, Integration, Telephony, ICI, CCI, CCtr, CRM, Outbound, Call List, Activity Synchronization, 'CL_TM_CLM_INTERACTION' 'CLM_BTX_SYNCHRONIZATION', Calls updation, Interaction Record , KBA , CRM-IC-CHA-TEL , Telephony Integration , CRM-CCI , Contact Center Infrastructure , BC-MID-CON-NCO , SAP .Net Connector , Problem

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