SAP Knowledge Base Article - Preview

2486808 - SMP 3.0 Agentry Application stops abruptly (crashes) for SP12 PL6 and lower

Symptom

  • Symptom 1:
    • 6 Application is installed in cluster - nodes crashes randomly
    • SMPServerStatusManager: X of Y tracked bundles have initialized
    • 2 Agentry applications - SMP applications abruptly gets shut down with JVM crash issue
    • no physical address for XXXX (user), dropping message
    • org.jgroup,protocols,TCP TransferQueueBundler com.sap.mobile.platform.server.agentry.userDisconnect
    • There are many null pointer exceptions occurring in the Java code from the Work Manager application  - This causes the JVM and the server to crash
  • Symptom 2:
    • The crash is occurring as the heap size has been increased because of uncontrolled growth of heap utilization
    • The Java Heap grows 5% to 7% per day on average

Read more...

Environment

  • S/4 HANA
  • Oracle Database 11.2.0.4
  • SAP Mobile Platform 3.0 SP12 PL6
  • SAP Mobile Platform (SMP) 3.0.10.8 SP10 PL08

Product

SAP Mobile Platform 3.0

Keywords

"Agentry crash","SMP 3.0 crash","SMP 3.0 Agentry application hangs","Work Manager users unable to sync to SMP 3.0","SMP 3.0 cannot start", "tracked bundles have initialized" , KBA , MOB-ONP-AGS , SAP Mobile On Premise Agentry Server , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.